Helpdesk Support

We are seeking a dedicated and proactive Customer Support Staff member to join our team. The ideal candidate will be responsible for attending to customer emails, investigating issues with services, and providing timely resolutions. This role requires basic desktop knowledge and a strong commitment to customer satisfaction.

Key Responsibilities:

Respond to customer emails promptly and professionally.

Investigate and resolve issues related to our services.

Provide clear and concise information to customers.

Maintain accurate records of customer interactions and issues.

Collaborate with other departments to ensure customer issues are resolved efficiently.


Requirements:

Basic knowledge of desktop applications and troubleshooting.

Excellent written communication skills.

Strong problem-solving abilities.

Ability to work independently and as part of a team.

High level of attention to detail.

Previous experience in a customer support role is a plus.